I have been a member of Goodlife for one year; my Fiancé has been for more than 4 years. We like their culture and they have great personal trainers.
However, I am not pleased with how their corporate office implemented a recent policy about Kettle Bells and how it was handled.
Let’s start with the fact that my fiancé invested for two full years with a personal trainer and she got great results out of that program. One of the routines she was taught by Goodlife is how to use Kettle Bells. This eventually became part of her regular routine.
About a week ago, she was told she could no longer use the Kettle Bells by an employee of the club. She was told that from now on you must be accompanied by a personal trainer to use them This was not well received because she has been taught by the club how to use them and the club made it part of her regular routine.
I personally have no issues with Goodlife and have been pleased so far, however I strongly support my Fiancé and decided to contact corporate using social media. The lady at corporate was nice and she followed up with the club. She call me back and explained it is a “corporate” policy that is not being properly enforced by all clubs and that Goodlife Prospect St. Fredericton decided to enforce it. I said to her that as a result she was losing two good customers and that when my membership is up (January 4th 2012), we are not renewing and going elsewhere. The lady felt bad and asked if there was anything she could do…I said, it’s not your fault, you did your job by listening to my issue and following up on it.
I understand it’s a safety issue but what about Dumbells? Can’t you take them off the floor if we can’t use them? I am a principle guy and I would respect policy if I was told upfront but out of the blue like this is not cool in my books.
Goodlife, it’s your loss.